A small team reads these messages, and the person who answers you is the one who will follow your file. One well-prepared message gets a faster answer than three short ones.
By email
The best channel for anything about a project, an application or a payment.
Put your file reference, or the project code, in the subject line.
By phone
For a quick question, or when writing is not practical.
Belgian office hours. Leave an email address if nobody picks up.
The association
Service Volontaire International, a non-profit association under Belgian law.
Belgium
Full identification details are in the legal notice.
Before you write
Four things that turn a vague message into one we can act on.
- Give the project code or the link to the project page you are asking about.
- Say where you are in the journey: looking, applied, member, paid, confirmed.
- Use the email address of your account, so that we can find your file.
- Ask your question in one message rather than in several: it stays in one thread.
What to expect
Indicative times, outside holiday periods. An urgent situation during a placement always comes first.
- General question
- A few working days
- Application or payment
- Priority
- Problem during a placement
- As soon as possible
Your question may already be answered
Identification details of the association, hosting and publisher: Legal notice