Last reviewed: 2026-09-26
These terms govern the use of the platform: browsing the catalogue, holding an account, applying to a project and becoming a member of the association. Using the platform means accepting them.
1. Purpose
The platform lets volunteers find a project hosted by the association or by one of its partners, apply to it, become a member of the association and follow their file. It does not sell trips and does not act as a travel agency.
2. Your account
An account is needed to apply, but not to browse the catalogue.
- You provide accurate information and keep it up to date, in particular your email address: it is how we reach you.
- Your account is personal. You are responsible for your password and for what is done with your account.
- One person, one account. Duplicate accounts make a file impossible to follow and may be closed.
- You can ask for your account to be closed at any time, subject to the retention obligations set out in the privacy policy.
3. Applications
An application is a request addressed to a host organisation through the association. It is not a reservation.
- A valid membership is required for an application to be processed.
- The host organisation decides freely whether to accept an application; neither it nor the association owes a justification for a refusal.
- Applying is free of charge and does not commit you until your placement is confirmed.
- Book travel only once the placement is confirmed: an application is not a confirmation.
4. Membership
Membership of the association is what makes participation possible, under the conditions of the plan chosen.
- Available plans, their scope and their amounts are set by the association and shown in your account before any payment.
- A membership is personal, non-transferable, and valid for the period stated at the time of subscription.
- Travel insurance is a separate option and is not included in membership.
5. Payments and invoices
Payment takes place in your account, through the means offered there.
- The amount due, and what it covers, are displayed before you confirm a payment. No amount announced outside your account should be paid.
- Each payment produces an invoice available in your account.
- Requests for reimbursement are examined case by case and are never automatic. Write to the association with your file reference.
6. What is expected of a volunteer
A placement is a commitment towards a community that is expecting you.
- Respect the conditions of the project, the rules of the host organisation and the laws of the host country.
- Turn up on the agreed dates, and let the host and the association know as early as possible if anything changes.
- Behave respectfully towards the people you meet, and never publish images of them without their consent.
- Volunteering does not replace paid local work and gives no right to remuneration.
7. Role of the host organisations
The host organisation defines the placement, supervises it on site and provides what its project sheet announces. The association is responsible for the relationship, the processing of your file and mediation in the event of a problem, not for the day-to-day running of the placement.
8. Suspension and closure
The association may suspend or close an account in the situations below, after informing the person concerned whenever possible.
- Information that is knowingly false, or an application made in the name of another person.
- Behaviour endangering the safety or the dignity of the people met during a placement.
- Attempts to use the platform for something other than volunteering, in particular commercial solicitation.
9. Liability
The association is answerable for its own obligations: processing files, checking project sheets, being reachable and mediating. It is not answerable for the carrying out of a placement by a host organisation, for travel, for visas, or for damage arising from the failure of a volunteer to comply with these terms.
10. Changes to these terms
These terms may change, in particular when the platform gains new features. The version in force is the one published on this page, with the review date shown at the top. Substantial changes are announced to account holders.
11. Applicable law
These terms are governed by Belgian law. In the event of a dispute, the parties will look for an amicable solution before bringing the matter before the competent Belgian courts. Consumer-protection provisions applicable in the volunteer country of residence remain unaffected.