Last reviewed: 2026-09-26
The association processes personal data to place volunteers on projects. This policy says which data, for which purpose, on which basis, and how you can exercise your rights. It applies to this platform.
1. Who is responsible
The controller is Service Volontaire International, a non-profit association under Belgian law, whose identification details are in the legal notice. Any question about your data can be sent to [email protected].
2. Which data we process
We collect what is needed to process an application and to run a membership, and nothing more.
- Identification and contact details: name, email address, telephone, postal address, date of birth, nationality.
- Data about your applications: the projects applied for, your motivation, the exchanges with the host organisation and the status of your file.
- Membership and payment data: the plan chosen, amounts, invoices and payment status. Card details are handled by the payment providers, never stored by the association.
- Documents you upload when a project requires them, such as proof of insurance or a certificate.
- Technical data linked to the use of the platform: connection logs, which are needed to secure accounts.
3. Why we process it
Each purpose is limited to what makes the placement possible.
- Manage your account and let you follow your applications.
- Process applications and pass on to the host organisation what it needs to decide and to welcome you.
- Manage membership of the association, payments and invoicing.
- Reach you about your file, and be reachable during a placement.
- Meet the accounting and legal obligations of the association.
4. On which legal basis
Depending on the purpose, the processing relies on one of the following grounds.
- Performance of the relationship between you and the association, for your account, your applications and your membership.
- Legal obligation, for accounting and invoicing.
- Your consent, for anything optional, such as a newsletter: it can be withdrawn at any time.
- The legitimate interest of the association, for the security of the platform and the prevention of misuse.
5. Who receives your data
Your data is not sold and is not passed on for advertising purposes.
- The host organisation of a project you apply to, and only the data it needs to decide and to welcome you.
- The payment providers used by the platform, for the payment itself.
- The technical service providers that host and maintain the platform, bound by confidentiality.
- Public authorities, where the law requires it.
6. Transfers outside the European Union
Placements take place worldwide: applying to a project outside the European Union means passing the data needed to welcome you to the host organisation in that country. The transfer is limited to that purpose and to what is strictly necessary. The country concerned is the one shown on the project sheet, so you know it before you apply.
7. How long we keep it
Retention is tied to the purpose, not kept indefinitely by default.
- Account and application data: for the duration of the relationship with the association, then archived for the time needed to answer a later question about a past placement.
- Accounting and invoicing data: for the period required by Belgian law.
- Documents uploaded for a project: deleted once they are no longer needed for the placement.
8. Your rights
You can exercise these rights at any time by writing to [email protected] from the address of your account.
- Access the data we hold about you.
- Have inaccurate data corrected, which you can also do yourself in your account.
- Ask for erasure, within the limits of our legal retention obligations.
- Ask for processing to be restricted, or object to it.
- Receive your data in a portable format.
- Withdraw a consent you have given, without affecting what was lawful before.
9. Security
We take reasonable measures to protect your data, in proportion to the size of the association.
- Encrypted connections, passwords stored hashed and never in clear text.
- Access to files limited to the people who process them.
- Card details never stored on our servers: they go directly to the payment providers.
11. Complaints
If you consider that your rights are not respected, contact us first: most situations are settled that way. You also have the right to lodge a complaint with the Belgian Data Protection Authority, or with the supervisory authority of your country of residence.